§ Services — What we do
Services before software.
The services side is the foundation. Long before the four SaaS products, we were on the phone with agencies, in the SOC at 2am, and in the SAM.gov portal at 11:59pm. The software exists because the service work taught us what to build.
§ 01 — Five pillars
Sixteen service lines, organized into five pillars.
CoverageFederal · State · Local
Cleared bench · CONUS only
Cleared bench · CONUS only
§ 01 — PillarFoundational
Cybersecurity & compliance.
The work that lets a contractor stay on a contract. Authority to operate, ongoing posture, and the paperwork that sits behind both. We write the SSP. We close the POA&M. We sit in the audit.
a.Security assessments & SSP authoring
b.POA&M management & remediation
c.ATO support & ongoing posture
d.CMMC Level 2 readiness
§ IncludesNIST 800-53 / 800-171 mapping
FedRAMP-aligned controls
Quarterly continuous monitoring
Audit liaison & assessor coordination
Tabletop exercises & IR runbooks
FedRAMP-aligned controls
Quarterly continuous monitoring
Audit liaison & assessor coordination
Tabletop exercises & IR runbooks
“The fastest path to ATO is paperwork that matchesreality. We bring both into the room.”
§ 02 — PillarBuild
Cloud & infrastructure.
Sovereign-cloud architecture and migrations for workloads that can't sit on commercial regions. We plan it on paper, ship it in code, and sign for it under audit.
a.AWS GovCloud · Azure Gov · Google Cloud
b.Hybrid & on-prem migration
c.FedRAMP-aligned architecture
d.IL5 environments
§ IncludesLanding-zone design · IaC (Terraform)
Identity & boundary diagrams
Cost ceilings & FinOps reviews
Identity & boundary diagrams
Cost ceilings & FinOps reviews
§ 03 — PillarRun
Managed IT & helpdesk.
The phone gets answered. The endpoint comes back online. US-based engineers on contract — coverage hours and escalation paths scoped per-engagement.
a.Tier 1–3 support · hours per SOW
b.Endpoint management & patching
c.Network operations & monitoring
d.On-site or remote engineers
§ IncludesITIL-aligned ticketing
MDM (Intune · Jamf · Kandji)
Quarterly service reviews
MDM (Intune · Jamf · Kandji)
Quarterly service reviews
§ 04 — PillarBench
Staffing & advisory.
Cleared and uncleared technical staff, sourced for fit and held to a bar. Plus fractional executives for organizations not yet ready to hire full-time leadership.
a.Cleared & uncleared technical staffing
b.Fractional CIO / CTO
c.Program advisory
d.Direct hire · contract · fractional
§ IncludesCleared sourcing (Secret · TS/SCI)
Right-to-hire pathways
Engagement length: 3–24 months
Right-to-hire pathways
Engagement length: 3–24 months
§ 05 — PillarBuild · Bespoke
Software development.
The engineering bench behind the four shipping SaaS products, available for bespoke GovCon work. ATO-track from day one. AI integration where it actually helps; not where it sells.
a.Custom GovCon software
b.AI integration & LLM systems
c.Federal data systems
d.ATO-track development
§ IncludesSame engineers behind GovBid · OpsTicket
Boundary diagrams & SSP-ready code
Source-available delivery options
Boundary diagrams & SSP-ready code
Source-available delivery options
§ 02 — The bridge
Five pillars feed four products.
Same benchThe engineers who write SSPs are the engineers who write GovBid AI. The line in the diagram is literal.
Loops backEvery product reveals a service line. Every service line reveals a product. The flywheel is not a metaphor.
Customer viewMost clients buy on one side and discover the other within a year. We design for that path.
§ 02 — Engage
Pick a pillar. Or describe the work.
Directlu@itcustomsolution.com
Phone+1 (646) 671-3399
SAM.govUEI PR9KWJPM4JU9
Response1 business day