IT operations support for small-to-mid government contractors and municipalities. Service levels and coverage scoped per-client; ITC does not operate a standing 24/7 NOC.
We provide business-hours IT operations support with defined escalation paths. After-hours coverage is available on select enterprise engagements per-scope; we do not claim a standing 24/7/365 NOC offering.
Service level agreements scoped per-client based on required response times, hours of coverage, and incident severity. We publish actual uptime via our status page and per-client reporting — we do not advertise uptime percentages outside of specific contracts.
Automated patch management across operating systems, applications, and firmware. Staging validation before production deployment, coordinated with your change management process.
Visibility into IT assets from procurement through retirement. Warranty tracking, refresh planning, and documented data destruction at end of life.
3 E Evergreen Road, Suite 101, PMB 1058
New City, NY 10956 · USA
§ See managed it services in actionReal-world results from our government engagements — case studies, references, and detailed scopes available on request.