Question 1

What is a Managed IT Service?

Accepted Answer

IT Custom Solution Managed IT Services means we take care of your entire information technology requirement · hardware and software sourcing, installation, technical support, and IT staffing. ITC acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with response per the SLA you contract for.

Question 2

What is Cloud Backup?

Accepted Answer

Cloud backup (also called Online Backup) is the process where your onsite backups are transferred every night to subprocessor data centers with documented US-East data residency. We deliver cloud backup through providers operating under standard industry security audit frameworks for the data centers they run.

Question 3

Do you offer Service Level Agreements (SLAs)?

Accepted Answer

Yes. We work with each client to establish specific expectations. SLAs vary by engagement and are scoped per-client; ITC does not operate a standing 24/7 SOC or NOC today. Engagements are business-hours with documented escalation paths unless otherwise contracted.

Question 4

What about contract terms?

Accepted Answer

Managed IT Services contracts vary by engagement. We offer month-to-month and multi-year arrangements. Pricing is fixed-monthly based on the size and complexity of the network; once contracted, the agreement covers the maintenance and support scope you contracted for.

Question 5

How does your billing work?

Accepted Answer

Our service model uses a fixed monthly fee, based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover the maintenance and support scope you contracted for, providing accurate forecasting of your IT maintenance costs.

Question 6

What if I only need specific services?

Accepted Answer

No problem. We scope solutions to specific needs. Whether you need a full package of managed IT services and consulting, security solutions, or service desk support, ITC offers an affordable and customized flat-rate service plan.

Question 7

What platforms do you support?

Accepted Answer

We are ecosystem-agnostic: Google Workspace or Office365, Windows or Mac, Android or iOS · we support your team. Need to install a server onsite or host one virtually on AWS, Azure, or GCP? We support you. Need to transition from one ecosystem to another? We will be there for you.

Question 8

What about antivirus and security?

Accepted Answer

You never want to go without endpoint protection. Free antivirus has very low detection rates. We will recommend the security software we deploy to all our clients for spyware, malware, and virus protection.

Question 9

What certifications does IT Custom Solution hold?

Accepted Answer

IT Custom Solution holds NYC MBE (Minority Business Enterprise) certification from NYC DSBS · cert #MWCERT2022-353, awarded 2022, valid through 2027-05-31. ITC is actively registered on SAM.gov (UEI: PR9KWJPM4JU9, CAGE: 91CE1) and has submitted an application to the SBA 8(a) Business Development Program · currently under SBA review.

Question 10

What is your CAGE code and UEI?

Accepted Answer

Our CAGE code is 91CE1 and our UEI is PR9KWJPM4JU9. Our EIN is 86-3393279. We are fully registered and active on SAM.gov.

Question 11

How do I request a quote?

Accepted Answer

Submit a request through our online Request a Quote page, email hello@itcustomsolution.com, or call (646) 671-3399. We respond to all quote requests within one business day.

Question 12

What is OpsTicket?

Accepted Answer

OpsTicket™ is our SaaS for IT skills assessment and recruiting. Candidates take real terminal-based assessments across seven skill tracks; scores are computed from a bounded rubric against terminal evidence, not a model grade; verified hash-anchored certificates. Recruiters get discovery, a Kanban hiring pipeline, and bulk-invite. Workplace modules are an enterprise add-on scoped in a written quote. One of three live SaaS products alongside Winrove™ for proposal capture and OnboardIQ™ for federal-contractor onboarding.

Question 13

Can you help with IT hardware procurement?

Accepted Answer

Yes. We provide competitive pricing on enterprise IT hardware, software licensing, and infrastructure components for government and commercial clients. Past performance includes work for Rensselaer County, NY and City Utilities of Springfield, MO.

Question 14

Are you a minority-owned (MBE) IT contractor in NYC and New York State?

Accepted Answer

Yes. IT Custom Solution is a minority-owned IT firm certified as an NYC MBE (cert #MWCERT2022-353, valid through 2027-05-31) and an NMSDC MBE (#NY100001102, valid through 2027-06-30). We are active on SAM.gov (UEI PR9KWJPM4JU9, CAGE 91CE1) and have submitted an SBA 8(a) application, currently under SBA review. We serve government and commercial buyers across NYC and New York State.

Question 15

Do you provide IT staff augmentation for government agencies and prime contractors?

Accepted Answer

Yes. IT staff augmentation is a core government and subcontract offering · we can place vetted technical staff onto agency and prime-contractor teams under staff-augmentation and subcontract scopes. As an MBE, ITC can also help a prime meet supplier-diversity and subcontracting-plan goals. Engagements are scoped per contract with documented escalation paths.

Question 16

Do you provide managed IT services for county and local governments?

Accepted Answer

Yes. We deliver managed IT services · help desk, endpoint protection, patching, procurement, and infrastructure support · to county, municipal, and education buyers. Past performance includes Rensselaer County, NY and City Utilities of Springfield, MO. SLAs are scoped per engagement; ITC runs business-hours support with documented escalation and does not operate a standing 24/7 SOC or NOC today.

Question 17

Do you offer cybersecurity assessments for local government using CIS Controls?

Accepted Answer

Yes. We offer cybersecurity assessments mapped to recognized frameworks such as the CIS Controls and NIST guidance, sized for county, municipal, and education IT environments. Deliverables are a documented findings report and a prioritized remediation plan. These are advisory assessments scoped in a written statement of work, not a formal third-party audit.

Question 18

Can ITC deliver on NY OGS or state term contracts?

Accepted Answer

Not yet directly · IT Custom Solution does not currently hold a NY OGS or state term contract. We are active on SAM.gov (UEI PR9KWJPM4JU9, CAGE 91CE1) and pursue state and local term-contract and multi-vendor-pool vehicles where our NYC MBE and NMSDC certifications and IT service lines fit, teaming with a prime where a vehicle requires it. Ask about a specific solicitation and we will confirm eligibility honestly.

Question 19

Can IT Custom Solution be an MBE subcontractor or teaming partner on a prime contract?

Accepted Answer

Yes. Teaming and subcontracting are a core part of how we work. As an NYC MBE and NMSDC-certified MBE active on SAM.gov, ITC helps primes meet supplier-diversity and subcontracting-plan commitments while delivering real IT scope · staff augmentation, help desk, cybersecurity, software development, and procurement. Reach us at hello@itcustomsolution.com to discuss a teaming agreement.

Question 20

Do you offer fractional AI advisory for small and mid-market companies?

Accepted Answer

Yes. ITC provides fractional AI advisory to small and mid-market companies · assessing readiness, prioritizing use cases, and guiding implementation with the right guardrails. Engagements are scoped to your goals in a written agreement. We lead with practical, verifiable outcomes rather than hype, and pair advisory with hands-on technical delivery.

Question 21

Can ITC support enterprise supplier-diversity IT sourcing?

Accepted Answer

Yes. IT Custom Solution is an NMSDC-certified MBE (#NY100001102, valid through 2027-06-30) and an NYC MBE, which makes us eligible for corporate and institutional supplier-diversity programs. Enterprise procurement teams can source managed IT, staff augmentation, cybersecurity, and software development from ITC to meet diverse-spend goals while getting delivery from a qualified technical team.

Question 22

Do you publish government contracting market intelligence or offer bid/no-bid advisory?

Accepted Answer

Yes. Through our intelligence practice we prepare data-backed government contracting analysis per engagement and offer short bid/no-bid advisory sessions for small IT vendors deciding whether to pursue an opportunity. This is one of several revenue lines · we also build Winrove, our SaaS for proposal capture and opportunity tracking. Contact us to request a report or an advisory call.

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