Answers before the next step.

IT Custom Solution Managed IT Services means we take care of your entire information technology requirement · hardware and software sourcing, installation, technical support, and IT staffing. ITC acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with response per the SLA you contract for.

Cloud backup copies data to remote storage to support recovery. A backup engagement defines the schedule, recovery objectives, provider, data location and security evidence for the proposed configuration.

Yes. We work with each client to establish specific expectations. SLAs vary by engagement and are scoped per-client; ITC does not operate a standing 24/7 SOC or NOC today. Engagements are business-hours with documented escalation paths unless otherwise contracted.

Managed IT Services contracts vary by engagement. We offer month-to-month and multi-year arrangements. Pricing is fixed-monthly based on the size and complexity of the network; once contracted, the agreement covers the maintenance and support scope you contracted for.

Our service model uses a fixed monthly fee, based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover the maintenance and support scope you contracted for, providing accurate forecasting of your IT maintenance costs.

No problem. We scope solutions to specific needs. Whether you need a full package of managed IT services and consulting, security solutions, or service desk support, ITC offers an affordable and customized flat-rate service plan.

We are ecosystem-agnostic: Google Workspace or Office365, Windows or Mac, Android or iOS · we support your team. Need to install a server onsite or host one virtually on AWS, Azure, or GCP? We support you. Need to transition from one ecosystem to another? We will be there for you.

You never want to go without endpoint protection. We can help assess endpoint protection requirements and select tools for the environment. Deployment, coverage and monitoring responsibilities are defined in the engagement.

ITC holds NYC MBE certification (MWCERT2022-353, valid through 2027-05-31) and NMSDC MBE certification (NY100001102, valid through 2027-06-30). These are supplier-diversity credentials. SAM.gov registration is recorded active through 2027-08-30; verify the issuer for procurement reliance. SBA 8(a): application in progress; resubmission pending; certification and participant status not held.

Our CAGE code is 91CE1 and our UEI is PR9KWJPM4JU9. SAM.gov registration is recorded active through 2027-08-30; check SAM.gov for current status.

Submit a request through our online Request a Quote page, email hello@itcustomsolution.com, or call (646) 671-3399. Include your requirements and preferred timing so we can assess scope and the next step.

Yes. We provide competitive pricing on enterprise IT hardware, software licensing, and infrastructure components for government and commercial clients. Past performance includes work for Rensselaer County, NY and City Utilities of Springfield, MO.

Discuss role-specific sourcing and staff augmentation for an agency or prime-contractor team. Screening, clearance requirements, delivery resources and escalation are agreed for the role. NYC MBE and NMSDC MBE credentials support supplier review; the buyer determines their treatment under its program.

Yes. We offer cybersecurity assessments mapped to recognized frameworks such as the CIS Controls and NIST guidance, sized for county, municipal, and education IT environments. Deliverables are a documented findings report and a prioritized remediation plan. These are advisory assessments scoped in a written statement of work, not a formal third-party audit.

Bring a defined work package and proposed role to discuss a teaming or subcontract scope. ITC offers technology services, staffing, advisory, software development and procurement. NYC MBE and NMSDC MBE credentials support supplier review; the prime determines eligibility and treatment under its program. Reach us at hello@itcustomsolution.com.

Yes. ITC provides fractional AI advisory to small and mid-market companies · assessing readiness, prioritizing use cases, and guiding implementation with the right guardrails. Engagements are scoped to your goals in a written agreement. We lead with practical, verifiable outcomes rather than hype, and pair advisory with hands-on technical delivery.

ITC holds NMSDC MBE and NYC MBE credentials that support supplier-diversity review. Enterprise teams can discuss managed IT, staffing, cybersecurity advisory and software-development requirements with us. Each buyer determines qualification, registration, diverse-spend treatment and delivery scope.