Overview
In federal procurement
DE01 is the federal PSC for end-user services delivered as labor: Tier 1 and Tier 2 help desk, workspace, print, and productivity-tool support. Agencies use it for the everyday user-support contract. ITC scopes these engagements honestly: business-hours support with defined escalation, per-client SLA tiers, and after-hours coverage on select engagements; it does not advertise a standing 24/7 NOC.
UEI PR9KWJPM4JU9 · CAGE 91CE1 · PSC family IT and Telecom Services.
The same capability, commercially
Commercially, DE01 is the managed help-desk relationship that small and mid-market businesses buy directly: someone to answer tickets, support users, and keep productivity tools working. The SLA structure and the work are the same as the government version, sold on response time and scope rather than a procurement code.
What falls under DE01
The work, and the ITC services that deliver it. We are happy to consult on which PSC fits your scope.
- Tier 1 and Tier 2 help desk (per-engagement scope)
- End-user and workspace support
- Productivity-tool and print support
- Ticketing integration
Common questions
Does ITC provide 24/7 help desk under DE01?
ITC scopes help-desk engagements as business-hours support with defined escalation and per-client SLA tiers. After-hours coverage is available on select enterprise engagements per scope; ITC does not advertise a standing 24/7 offering.
Related codes
Send the scope
We'll confirm the right PSC and NAICS for your solicitation, government or commercial.