§ A · Verified past performance
Two states, two named references
Rensselaer County, New York and City Utilities of Springfield, Missouri. Documented engagements. Detail available to contracting officers under mutual NDA.
§ VerifiedOn request
§ Why ITC · Four operating tests
Built for the contracting economy.
A first-choice partner, not a vendor. ITC is NYC MBE certified, SAM.gov active, SBA 8(a) application submitted. Four operating tests below · each one shows up in how we ship the work, not just on the website. The phone number on the contact page is the founder's phone. That's the whole pipeline.
§ 01
Four operating tests · how we actually show up
The four points contracting officers and corporate-buyer supplier portals score on. Each is a behavior, not a slogan.
§ People
Operators who keep the country running
We hire from operators who keep the country running. Smart, dedicated, federal-contract tested. The first thing we owe a customer is to actually show up.
§ Customer service
One business day to a real person
A real person replies within one business day. The phone number on the contact page is the founder's phone number. That's the whole pipeline.
§ Support
Trustworthy, dedicated, experienced
Our engineers are trustworthy, dedicated, and experienced. We'll go the extra mile to solve the IT issue. SLA-scoped per engagement, not pretended on the homepage.
§ Quality
ATO-track work, customer-attested
We deliver outstanding, ATO-track IT solutions. Customer-attested only. We don't put a quality claim on the website that a CPARS reviewer wouldn't second.
§ 02
Verifiable proof points · not testimonials
Two cards. Left is the public record. Right is the channel and supplier-diversity stack a federal subcontracting plan reads.
§ B · Channel + supplier-diversity
Tier-1 minority sub, reportable on plan
TD SYNNEX Account 692277. Dell channel partner. Cisco partner. Microsoft Partner Center enrollment in progress. NYC MBE certified (MWCERT2022-353). NMSDC-certified MBE (NY100001102). Tier-1 minority sub-reportable on federal subcontracting plans.
§ MBE · Tier-12026
§ 03
How we ship work · three checkpoints
Every engagement has the same three points of contact with reality. Scope, deliverable, and the founder on the other end of the line.
§ A · Scoped honestly
Written scope, defensible cost
Every engagement starts with a written scope, an honest cost shape, and a defined deliverable. We do not pre-quote a number we can't defend in a debrief. If the scope changes mid-engagement, the change order is in writing and signed before work moves.
§ B · Written deliverable
An artifact your auditor reads
Every engagement ends with an artifact your auditor reads. SSPs, POA&Ms, runbooks, inventory, EoL destruction logs. Dated, signed, in your hands. Not buried in a portal, not paywalled, not summarized through a dashboard.
§ C · Direct line
Founder's phone, founder's inbox
The phone number is the founder's. The email goes to the same inbox. No SDR, no qualification gate, no routing form. That's the contact you keep for the life of the engagement and beyond.
§ 04
Questions worth asking · before we sign
The three a capture manager asks us in the first call. Answered without hedging.
§ Q · 01
Why pick a small MBE firm over a Tier-1 prime?
Speed of decision. Supplier-diversity reportable as Tier-1 minority sub on a federal subcontracting plan. Direct line to the founder, not to an account team. Channel pricing through TD SYNNEX, Dell, and Cisco that closes the gap on hardware. If your scope needs Tier-1 muscle, we'll tell you and recommend who to call.
§ Q · 02
What's the catch?
We're small. No standing 24/7 NOC. No cleared bench. No FedRAMP authorization. The advantage is everything else · response time, channel pricing, honest scope, written deliverables. The constraint is that we don't pretend to operations we don't run. We tell you that on the first call so you can decide before the proposal.
§ Q · 03
How do I verify the claims on this site?
Email hello@itcustomsolution.com. We send SPRS scores under NDA, PPQs on request, Hartford COIs, and DSBS and SAM.gov public registry links so you can verify everything yourself in the underlying registrar. The point of this page is to make verification faster, not to replace it.
§ 05
§ Next step