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CLIN-aware tickets
Tickets tied to the CLIN that pays for them. Cost reporting writes itself.
OpsTicket is the ticketing system that finally understands a federal contract. Each ticket is shaped by the CLIN that funds it, so your P&L tracks reality instead of guesswork. Live since 2025 at tryopsticket.com.
Tickets tied to the CLIN that pays for them. Cost reporting writes itself.
Response and resolution times codified per contract. Breach alerts before they breach.
First-response drafts and resolution paths suggested from your knowledge base.
Audit trails per ticket, CMMC-aligned data handling, US-East infrastructure on Cloudflare + Railway + Supabase.
REST API for incoming alerts; webhooks out to Slack, Teams, PagerDuty. Custom integrations on request.
Starter plan free for small teams. Paid from $29 per agent · annual contract pricing available.
Built & operated by IT Custom Solution LLC
Released 2025 · Live since launch
§ Why we built itGeneric helpdesk software hides federal risk. OpsTicket surfaces it: which CLIN is at risk, which SLA is breaching, which COR needs to be notified, which invoice can finally go out.